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Production Details
* is a
service mark of Rocket Sign &
Graphics, Inc.   All other marks
are property of their respective
owners.  Use of such
trademarks or service marks on
this website does not constitute
or imply endorsement of the
respective mark owners.  Signs  
produced with the consent of
agents of their respective
Franchise Company and
unless otherwise noted does
not imply the endorsement of
the Franchise Company.
When you place an online order with, you are agreeing to the following
terms and conditions. For your safety, make sure you read all our policies before placing an order.
Order Toll Free
Turnaround times begin ONLY when:

1. Full Payment has been provided with the order.
2. You have provided all the necessary specifications for the sign job.
3. All files have been correctly submitted.
4. You have approved an email or print proof and have given us the 'green light' to proceed with

The job will be scheduled with the pre-print production department immediately after order
placement. Orders must be submitted by 2 p.m. Central Standard Time to be considered to be
placed that business day. Orders placed after 2 p.m. will be considered placed on the subsequent
business day. Production Times are 3-5 business days. Call for detail if you are unsure about
production times.

Although follows a strict equipment maintenance program and rarely
misses production schedules, unexpected malfunctions and technical problems can occasionally
delay the printing and pre-print process. will always act to make sure that
any production difficulties do not delay delivery schedules.

In case of delay caused by technical difficulty, rush fees will be waived or refunded, however
technical difficulty will not be grounds for cancellation. If you cannot use printed material due to
missed deadline, a credit will be issued. Refunds will not be issued, with the exception of rush fees. is not liable for any delay caused by Federal Express, UPS, or any other
commercial shipping service. low-cost pricing is based upon the submission of print-ready files.  Should
you need help creating great designs that are print-ready, send your project to:

Included in our online sign estimates:
•        One online proof of your sign project
•        Access to our FTP site for transfer of large digital files
•        Set-up of print-ready digital files for the sign production process
•        Experimental work, alterations and corrections fees
•        Experimental or preliminary work performed at customer's request will be charged at a rate
of $65.00 per hour
•        Customer alterations include all work performed in addition to original specifications. All such
work Will be charged at a rate of $65.00 per hour.
PROOFING, COLOR MATCHING, & PRINT QUALITY does not guarantee color matching or ink density on JPEG or PDF screen
proofs.  Screen proofs will predict text accuracy, image proportion and placement. but not color or
density. Because of differences in equipment, substrates, inks, and other conditions between color
proofing and production sign printing operations, a reasonable variation in color between color
proofs and the completed job is to be expected. When variation of this kind occurs, it will be
considered acceptable performance.

A color-match color proof guarantees a reasonable likeness to the final printed pieces. While a
match print will accurately predict color, screen pattern and dot placement, a reasonable variation
between the match print and the final printed piece is to be expected. When variations Of this kind
occur, it will be considered acceptable performance.
Only a print proof will represent the final print job with one hundred per cent accuracy and no
variation. You must be present at during print proof make-ready. Printed
proofs will be billed at the rate of $65.00 per press set up.

Any press time lost or alterations/corrections made because of the customer's delay or change of
mind will be charged at current rate of $65.00 per hour.

You must provide high-resolution images suited to the digital printing process. is not liable for images printing as bit maps when this is caused by
customers providing low-resolution images.

Customers must provide all color printing images in CMYK format. is not
responsible for any color shift that occurs in conversions from RGB to CMYK color modes.

Text smaller than ten points created in Photoshop may print in a pixelated or bit-mapped manner. In
such instances will not be held liable for bit-mapped text. To avoid this it is
best to use programs such as Adobe Illustrator to create text. Ordering a match print proof will
predict whether bitmap text is a potential problem.

Full color jobs that contain large solid areas of black ink should have the black set up as CMYK
black. REFLEX PRINTERS will not be liable for printing a consistent, solid and rich black if you have
not done so.

Any re-print request for either defective printing or insufficient quantity must be submitted in writing
and within five business days of receipt of merchandise.
Order Toll Free 1-888-668-7446